Arable Tex
Returns & Refund Policy
This Returns & Refund Policy provides a general baseline for purchases from Arable Tex. A signed proposal, statement of work, order confirmation, product listing, or mandatory consumer law may provide additional or different rights.
1. Physical goods
Unless a product page states a different lawful period, you may request a return within 30 calendar days after delivery. Eligible goods must be unused, undamaged, complete, and returned with original packaging and proof of purchase, except where inspection or ordinary handling is reasonably necessary or applicable law provides broader rights.
2. Return authorization
Email contact@arabletex.com before sending an item. Include the order number, item, reason, and photographs for damage or defects. We will provide instructions and, when applicable, a return authorization and destination. Unapproved or misdirected returns may be delayed or refused where permitted by law.
3. Non-returnable items
Except where defective or where law requires otherwise, the following are generally non-returnable: custom or personalized goods; final-sale items clearly identified before purchase; gift cards; perishable or hygiene-sensitive goods after their seal is broken; downloadable products after access or download begins with any required consent; and services already performed.
4. Defective, damaged, or incorrect items
Contact us promptly if an item is defective, damaged in transit, or incorrect. After verification, we will provide the remedy required by law, which may include replacement, repair, refund, or reimbursement of reasonable return shipping. Do not discard damaged packaging until the claim is resolved.
5. Return shipping and restocking
For a change-of-mind return, the customer is responsible for return shipping unless the order states otherwise. Original expedited shipping is generally non-refundable, but standard outbound shipping and other charges will be refunded where required by law. No restocking fee will be charged unless clearly disclosed before purchase and permitted by law.
6. Refund processing
Approved refunds are issued to the original payment method, normally within 7–10 business days after inspection or approval. Financial institutions may need additional time to post the credit. If the original method is unavailable, we may use another lawful method after verification.
7. Order cancellation
Physical orders may be canceled before fulfillment begins. Once shipped, the return process applies. If we cannot ship within the promised or legally required period, you may decline a delay and receive a prompt refund for the unshipped merchandise.
8. Digital products
Before delivery or download access, cancellation may be available. After a digital file, license key, or similar content has been supplied or accessed, it is generally non-refundable except for material defects, duplicate charges, failure to deliver, or rights that cannot be waived.
9. Agency and professional services
Deposits, setup fees, retainers, milestones, ad spend, third-party purchases, completed work, reserved capacity, and cancellation charges are governed by the applicable written agreement and our Payment & Cancellation Policy. Any refund is reduced by earned fees, approved expenses, non-refundable third-party costs, and work completed, except where law requires otherwise.
10. Charge disputes
Please contact us first so we can investigate a billing concern. This does not restrict any lawful right to dispute an unauthorized or incorrect charge with your payment provider.
11. Mandatory rights
Nothing in this Policy limits warranties, remedies, cancellation rights, or refund rights that cannot legally be excluded in your jurisdiction.