Arable Tex
Payment & Cancellation Policy
This Payment & Cancellation Policy applies to quotes, invoices, online orders, deposits, retainers, subscriptions, and professional services provided by Arable Tex. The applicable written agreement or checkout disclosure controls if it states different terms.
1. Quotes and prices
Quotes are valid only for the period stated. Prices are shown in the displayed currency and exclude taxes, advertising spend, software, subscriptions, production, travel, duties, and third-party fees unless expressly included.
2. Payment authorization
You authorize the payment provider to charge the amount and schedule disclosed at checkout, on the invoice, or in the written agreement. You must provide accurate billing information and promptly update expired or invalid payment details.
3. Deposits, retainers, and milestones
A deposit or initial retainer may reserve capacity and permit work to begin. Milestone payments become due when the stated milestone is reached or submitted for approval, subject to any review period in the agreement. Ownership transfer, launch, or final file release may be conditioned on full payment where lawful and agreed.
4. Recurring services
If recurring billing is offered, the amount, frequency, renewal terms, and cancellation method will be disclosed before enrollment. We will obtain any consent required by law and provide a simple cancellation method. Cancellation stops future renewals but does not automatically refund services already delivered or a current period already started, except where required by law or the agreement.
5. Cancellation of project services
Cancellation must be sent in writing to contact@arabletex.com. Unless the agreement states otherwise, the client remains responsible for completed work, committed capacity, approved expenses, non-cancelable third-party costs, and work reasonably required to wind down or transfer the project. Unearned prepaid amounts, if any, will be refunded after reconciliation.
6. Client delay or inactivity
If required information, access, feedback, or approval is delayed, timelines may move and reserved capacity may be reassigned. After reasonable notice, a materially inactive project may be paused or closed and reactivation may require a revised schedule or fee.
7. Late and failed payments
We may pause work, withhold deliverables, disable non-essential hosted services under our control, or terminate for material nonpayment after reasonable notice, subject to applicable law and the agreement. Any late fee or collection cost applies only if disclosed, lawful, and reasonable.
8. Advertising spend and third-party charges
Advertising spend and platform charges are normally paid directly by the client to the relevant provider. We are not responsible for platform billing errors, currency conversion, taxes, account suspension, or charges caused by credentials or budgets controlled by the client, except to the extent directly caused by our proven breach.
9. Refunds and disputes
Refund eligibility is governed by the Returns & Refund Policy, the order, and mandatory law. Billing concerns should be reported promptly with supporting details. Nothing here restricts a lawful right to challenge unauthorized or incorrect charges.
10. Taxes
You are responsible for applicable sales, use, value-added, withholding, customs, or similar taxes unless we are legally required to collect or pay them. Tax-exempt customers must provide valid documentation before invoicing when required.